This can be done with a simple follow-up email or phone call. It's always a good idea to reach out to customers first rather than waiting for a problem to arise. Being Proactive: One of the key traits of good customer service is being proactive.This requires training and skills, along with a certain degree of compassion. Listening and Empathy: Customer service only goes so far if the business listens and empathizes with the customer.Forcing everyone to help themselves may alienate those who want to deal with customer service agents. Keep in mind that this should be done only if consumers want it. Option for Self-Service: It's important to allow customers the option to help themselves, whether that's through an automated service or self-service through the checkout.This means that efficiency and effectiveness may have to supersede speed in order to provide a great experience. ![]() Having said this, there is a fine balance between speed and problem-solving-not getting the customer off the phone or brushing them off without a resolution. Customers don't want to wait to get an issue resolved or to have their questions answered. If there's a problem, it should be resolved as soon as possible.
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